Use the guided tester to record observations. Browser response measurements are not hardware latency or true USB polling-rate measurements.
Open the controller tester →A quiet browser test is inconclusive
A controller can report buttons and sticks while vibration is unavailable through the browser. The device, operating system, browser and connection must expose a supported actuator. Silence is not sufficient proof that a motor or wire has failed.
Try the basic rumble check
Connect the controller, activate it with a button press and select it in the tester. If the vibration control is available, run a short check while holding the controller normally. Record both the software response and what you actually feel.
A successful response demonstrates that this particular vibration path worked at that moment. It does not prove every haptic feature is healthy. If it fails, compare with an officially supported game or application before opening the device.
Basic rumble is not every haptic feature
A browser rumble command does not reproduce a game’s detailed haptics or certify adaptive triggers. Sony documents that advanced DualSense features depend on game support and may require a USB connection on PC. Check the exact game and current official guidance.
Check software settings deliberately
Review the game’s vibration settings and its documented controller support. If using an input translation layer, compare the game’s supported configuration with and without that layer, one change at a time. Avoid assuming that one universal Steam setting works for every title.
Use an officially supported connection and firmware update method. Record the model, software and connection with the result so another person can reproduce the check.
When repair becomes a consideration
If vibration also fails in a supported environment, contact the manufacturer or a qualified repairer. A rattle does not prove that a particular motor weight has detached. This guide does not recommend glue or internal repair based on sound alone.
Sources and next steps
Sony: DualSense features on other devices
Try the relevant check and compare your observations with the guidance.
Stick movement · Buttons · Triggers